Konfliktrådet: National Mediation Service (Restorative Process)

What it is: Konfliktrådet (The National Mediation Service) is a public, free service that offers restorative processes in both criminal and civil conflicts. Participation is voluntary, and parties may withdraw.

Why this matters for families

Not every family conflict belongs in court. Many disputes escalate because parties cannot communicate, interpret each other as threats, and keep re-litigating the same events. A structured mediation process can:

• Reduce escalation and keep communication safer.
• Create concrete, written understandings about future behaviour.
• Help children indirectly by lowering conflict pressure.

Important limitations

• Konfliktrådet is not the same as mandatory family mediation (mekling certificate) under the marriage/children framework.
• It is not a court and cannot impose decisions.
• It works only if both parties consent to meet and engage.

When it can be useful in a Do Better Norge context

• When conflict is stuck in “high conflict” dynamics and you need a safer structure.
• When you want to document attempts at cooperation (good faith) before escalation.
• When the conflict involves civil disputes (neighbour issues, harassment, threats) that spill into family life.

How a meeting works (typical flow)

1. Konfliktrådet assesses whether the case is suitable.
2. A mediator prepares each party.
3. The meeting focuses on needs, expectations, and repair-oriented solutions.
4. Agreements can be written, but are based on consent.

Sources & further reading

• Konfliktrådet: About the National Mediation Service
• Konfliktrådet: What happens in a meeting

Do Better Norge note: If authorities label you “high conflict,” show your record of constructive attempts: written proposals, respectful communication, and documented efforts to reduce conflict intensity.